Shipping, Returns & Exchanges Policy

Welcome to Syed’s Boutique. By placing an order with us, you agree to the following Shipping, Returns & Exchanges Policy.

Order Processing

Orders are processed Monday to Friday, excluding weekends and UK public holidays.

Orders placed before 12:00 pm (UK time) are usually dispatched on the same working day. Orders placed after this time will normally be dispatched on the next working day.

During busy periods, promotional events, or public holidays, processing times may be longer.

Delivery Charges

A £4.99 delivery charge applies to all UK orders with a total value of less than £65.

FREE UK Standard Delivery is available on all UK orders of £65 or more.

International shipping charges are calculated at checkout based on the destination, parcel size, and weight.

Delivery Times

Estimated delivery times are for guidance only and are not guaranteed.

• United Kingdom: Approximately 2 to 5 working days after dispatch.

• International: Approximately 5 to 15 working days, depending on the destination and customs processing.

Once your order has been dispatched, delivery is the responsibility of the courier. Syed’s Boutique is not responsible for delays caused by courier services, weather conditions, customs inspections, industrial action, or other circumstances beyond our reasonable control.

Customer Responsibilities

Customers are responsible for:

• Providing a complete and accurate delivery address.

• Ensuring someone is available to receive the parcel where required.

• Monitoring any tracking information provided.

• Contacting the courier regarding delivery updates where appropriate.

If a parcel is returned to us due to an incorrect address, failed delivery attempts, refusal to accept delivery, or failure to collect the parcel, the customer will be responsible for any additional shipping charges before the order can be resent.

Lost or Delayed Parcels

If your order has not arrived within the expected delivery period, please contact us at info@syedsboutique.co.uk with your order number.

We will assist by contacting the courier where appropriate. However, all investigations are subject to the courier’s procedures and timescales.

Syed’s Boutique is not liable for delays or losses caused by the courier or for compensation arising from circumstances outside our reasonable control.

Returns

We do not accept returns for unwanted items or change of mind unless required by applicable UK consumer law.

Exchanges

We are happy to offer an exchange within 48 days of receiving your order.

To qualify for an exchange, items must:

• Be unworn, unused, and in their original condition.

• Have all original tags attached.

• Be returned in their original packaging where possible.

• Be accompanied by proof of purchase.

Customers are responsible for the cost of returning items for exchange.

Faulty, Damaged or Incorrect Items

If you receive an item that is faulty, damaged, defective, or incorrect, please notify us within 48 hours of delivery by emailing info@syedsboutique.co.uk.

Please include:

• Your order number.

• A description of the issue.

• Clear photographs of the item and packaging.

Once the issue has been verified, we will provide a replacement or exchange and dispatch the replacement at no additional cost. Where applicable, a refund will be provided in accordance with your statutory rights under UK consumer law.

International Orders

International customers are responsible for any customs duties, import taxes, VAT, clearance charges, or other fees imposed by their country’s customs authorities.

These charges are not included in the purchase price or shipping cost and will not be reimbursed by Syed’s Boutique.

Contact Us

If you have any questions regarding your order or this policy, please contact us:

Syed’s Boutique

Email: info@syedsboutique.co.uk

Thank you for choosing Syed’s Boutique. We appreciate your business and look forward to serving you.